Frequently Asked Questions

Everything you need to know about your Dylan Oaks experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that personalized or engraved pieces are final sale and cannot be returned.

Do you offer a warranty on your jewelry?

Yes, all Dylan Oaks pieces come with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.

Can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.

What materials are used in your products?

We use high-quality materials including 18k Gold plating, Sterling Silver, and premium Stainless Steel to ensure durability and a luxury finish for all our collections.

How should I care for my jewelry?

To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the Dylan Oaks pouch provided.